VP of Customer Experience

Copenhagen, Capital Region of Denmark, Denmark · Happiness Team

Description

Goodiebox is one of the leaders in the beauty subscription industry, bringing happiness and fantastic moments to members all across Europe. Born out of a basement in Copenhagen a couple of years ago, we are now a leading beauty brand with an ambition to conquer the beauty industry, create personalised experiences & moments of happiness. To achieve this, we need the brightest minds to help taking us even further. Therefore, we are looking for a VP of Customer Experience who will be responsible for the strategy and daily operations of our Customer Experience and Customer Service department.


We are looking for a Customer Experience leader who has the capability to both develop and implement strategies but on the other hand aren’t afraid of getting their hands dirty in the day-to-day job of keeping our members happy. You have a true passion for customers and a deep desire to continually improve the customer experience and making sure the customer leaves with 5.0 out 5.0 on a happiness score. You have a clear philosophy of how to structure in-bound customer touch points. Furthermore, you are good at developing your employees in the customer service disciplines through training sessions and one-on-ones. Last but not least you like to work with data, track relevant KPIs and find ways to optimize these.

The ideal candidate has beauty experience, been working within eCommerce and potentially in a subscription business. You will be a true champion in cross-team collaboration and work closely with our other departments in Growth, Tech, Partnerships & Country Managers. The VP of Customer Experience will report to our CEO and manage 2-3 direct reports and have responsibility for a team of approx. 25 co-workers.


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